Return & Refund Policy

Last updated: June 22, 2026

1. Physical Products

• Return requests must be submitted within 7 days of delivery for eligible items in original condition.
• Customized, perishable, or hygiene-sensitive products may not be returnable.
• Refunds are processed to the original payment method where possible after inspection.

2. Shipping Services

Shipping fees are generally non-refundable once a shipment is booked and processing has started, unless cancellation is allowed by route rules.

3. Visa Services

Visa service fees may be partially or non-refundable depending on processing stage and embassy fees already paid.

4. How to Request a Return

Contact support@zelarstore.com or use the in-app support/contact feature with your order number.